Return Policy
Welcome to Spario Pvt Ltd, the One-Stop Footwear Brand Solution. We are committed to providing you with high-quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your satisfaction within 7 days of the invoice date.
1. Returns Eligibility:
You may return products purchased directly from Spario Pvt Ltd under the following conditions:
The return request is initiated within 5-7 days from the date of delivery.
The product is unused, undamaged, and in its original packaging.
The original invoice or proof of purchase is provided.
2. How to Initiate a Return:
To initiate a return, please follow these steps:
Log in to your Spario account on our website.
Navigate to the “Order History” section.
Select the order containing the item you wish to return.
Click on the “Initiate Return” button and follow the instructions.
Alternatively, if you made a purchase as a guest, please contact our customer support at [contact@spario.com] to initiate the return process.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is a result of a Spario error (e.g., incorrect or defective item). We recommend using a traceable shipping method to ensure your return is received by us.
4. Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5-7 business days.
5. Exchanges:
If you need to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.
6. Non-Returnable Items:
Certain items are non-returnable for hygiene and safety reasons. These include socks, insoles, and items that have been worn or used.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support at [contact@spario.com] within 3-5 days of receiving the product. We will provide instructions on how to proceed with a return or replacement.
8. Changes to the Return Policy:
Spario Pvt Ltd reserves the right to modify or amend this return policy at any time. Changes will be effective immediately upon posting to the website.
If you have any questions or concerns regarding our return policy, please contact us at [contact@spario.com].
Thank you for choosing Spario Pvt Ltd. We appreciate your understanding and cooperation with our return policy.